REFUND POLICY

Our Guarantee

We stand behind the quality of every piece — that's why you get 30 days to decide.

30-Day Money-Back Guarantee. If your map or clock doesn't work for you once it's on the wall — for any reason — contact us within 30 days of delivery and we'll refund the full price of the item to your original payment method. The sale discount does not affect your right to a refund.

Terms

• Item must be undamaged and in resellable condition (unpacking and hanging it is fine — just don't damage it).
• Personalized items (name/date engraving) are exchanged for a new unit if defective, but are not eligible for a cash refund due to customization.
• Refunds go back to your original payment method within 5–7 business days of us receiving the returned item.
• We cover return shipping within the EU/US via a prepaid label; other countries by arrangement.

Arrived damaged?

Free replacement, no questions asked. Every item is photographed before shipping — if yours arrives damaged, send us a photo within 48 hours of delivery and we'll ship a free replacement immediately; no need to send the damaged one back.

How do I return my order?

1. Email us at hello@zewood.co to get the return shipping address.
2. Send the item back and keep your postal receipt.
3. We'll confirm your refund once the item arrives.