SHIPPING POLICY

ZeWood ("we" and "us") is the operator of (https://zewood.co) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

See our Refund Policy for our 30-day money-back guarantee and full return terms.

4. Delivery Terms

We ship our products worldwide. All parcels are sent from Ukraine.

4.1 Production / Dispatch Time

Each piece is made to order. Orders are usually dispatched within 2–5 business days of payment (this can extend slightly during high-volume seasonal periods).

4.2 Transit Time

Once dispatched, delivery generally takes 3–7 business days worldwide, and up to 10 business days for Canada and Australia.

4.3 Estimated Total Delivery Time

Combining production and transit, most orders arrive within 5–12 business days worldwide, and within 12–15 business days for Canada and Australia.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

ZeWood will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax: Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes: Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ZeWood encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to ZeWood at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

Order cancellations are only possible within 12 hours after ordering, before production begins.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all customer service enquiries, please submit an enquiry at hello@zewood.co