Refund policy
Returns & refunds
We want you to love your piece. If it isn’t right for you, you can return it within 30 days of delivery.
Conditions
- The item must be undamaged and in its original, resellable condition. Unpacking it and trying it on your wall is fine — just don’t damage it.
- Personalized items (for example, with an engraving) can’t be returned, as they’re made just for you.
- Sale items can be returned under the same conditions.
How to start a return
Contact us within 30 days of delivery with your order number, and we’ll send you the return instructions. Please don’t send items back without contacting us first.
Return shipping
Return shipping is paid by the customer. We recommend a tracked service, as we can’t be responsible for returns lost in transit.
Refunds
Once we receive and check your return, we’ll refund the price of the item to your original payment method within 5–7 business days. Your bank may need a few extra days to show it.
The original shipping cost is not refundable. If your order shipped for free, the shipping cost we covered will be deducted from your refund.
Arrived damaged?
If your piece arrives damaged, contact us with a photo as soon as possible and we’ll find a solution together — sometimes it just needs a small fix.
Warranty
Every piece comes with a 3-year warranty. If something isn’t right, contact us and we’ll make it right under the warranty terms.
Questions?
We’re happy to help — write to us at hello@zewood.co or through our contact page.